Frequently Asked Questions

[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_image=”10229″ bg_position=”right top” bg_repeat=”no-repeat” scene_position=”center” text_color=”light” text_align=”left” class=”faq_sec_desk” color_overlay=”#000000″ overlay_strength=”0.3″ shape_divider_position=”bottom” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” bottom_margin=”14%” width=”2/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-sm vc_hidden-xs”][divider line_type=”No Line” custom_height=”200px”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_column_text]These are some of our frequently asked questions.

For more information on PRO Auto Repairs please contact us on 1300 259 529.[/vc_column_text][divider line_type=”No Line” custom_height=”15px”][vc_column_text]Competitive pricing guaranteed. 100% Spam free. No hassles.[/vc_column_text][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” bottom_margin=”5%” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-lg vc_hidden-md”][nectar_btn size=”small” button_style=”regular” button_color_2=”Accent-Color” icon_family=”none” text=”Get A Quote” margin_top=”55px”][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”45″ bottom_padding=”45″ overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-xs”][vc_widget_sidebar sidebar_id=”about-sidebar-menu”][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1534154086666{margin-bottom: 30px !important;}”]Home | About | Frequently Asked Questions[/vc_column_text][toggles style=”minimal” accordion=”true”][toggle color=”Default” title=”CAN YOU MATCH THE COLOUR OF MY WHEELS?”][vc_column_text]Yes, we have most colours pre mixed and our technicians have the ability to match on site in our mobile vehicles.[/vc_column_text][/toggle][toggle color=”Default” title=”DO YOU HAVE LOCKING WHEEL NUTS?”][vc_column_text]No, you must ensure you have these when we arrive as the wheel will need to be removed for repair regardless of the damage.[/vc_column_text][/toggle][toggle color=”Default” title=”SHOULD I HAVE THE WHEELS CLEAN BEFORE THE REPAIR/REFURBISHMENT?”][vc_column_text]Yes, this will greatly aid the quality and efficiency of the repair.[/vc_column_text][/toggle][toggle color=”Default” title=”HOW DO I KNOW IF MY WHEELS ARE OF DIAMOND CUT NATURE?”][vc_column_text]If the wheel is of a highly polished mirror finish, there is a good chance it is diamond cut. If you look closely at the wheel and see lots of tiny scores (similar to a traditional vinyl record) then it will be diamond cut.[/vc_column_text][/toggle][toggle color=”Default” title=”CAN YOU CHANGE THE COLOUR OF MY WHEELS?”][vc_column_text]Yes, this will however incur an additional cost due to the amount of product required. For specific colour changes (e.g. blacks, gun metal, grey etc.) please ring ahead.[/vc_column_text][/toggle][toggle color=”Default” title=”CAN YOU REPAIR CRACKED OR BUCKLED ALLOY WHEELS?”][vc_column_text]No, in most circumstances we do advise you replace the wheel due to safety concerns.[/vc_column_text][/toggle][toggle color=”Default” title=”WHAT SORT OF PRODUCT DO YOU USE?”][vc_column_text]We only use the highest quality Australian branded products. We do not use any illegal or inferior products.[/vc_column_text][/toggle][toggle color=”Default” title=”HOW LONG WILL THE REPAIR TAKE?”][vc_column_text]This depends upon the size of the damage to the alloy. A simple standard repair will be approximately 45 minutes. If you have more than one wheel, the time is usually less for the additional wheels.[/vc_column_text][/toggle][toggle color=”Default” title=”HOW LONG DOES IT TAKE TO DRY?”][vc_column_text]Fully hardened it will take around 48 hours, although it will be touch dry in 30 minutes.[/vc_column_text][/toggle][toggle color=”Default” title=”HOW SOON AFTER THE REPAIR CAN I DRIVE THE CAR?”][vc_column_text]As soon as we are finished you are able to drive within 60 minutes, but we advise you leave it a few hours for optimal results.[/vc_column_text][/toggle][toggle color=”Default” title=”WHEN CAN I WASH THE CAR?”][vc_column_text]It is recommended that you leave this for 48 hours. Avoidance of chemicals and pressure washers is strongly advised to prevent any faults occurring.[/vc_column_text][/toggle][toggle color=”Default” title=”I HAVE LACQUER PEELING OFF MY ALLOY, CAN YOU FIX IT?”][vc_column_text]This sounds like it has had a poor repair in the past and the area was not prepared correctly. We would need to assess this further to give you a firm answer.[/vc_column_text][/toggle][toggle color=”Default” title=”DO YOU WORK WEEKENDS?”][vc_column_text]All of our technicians work Monday to Friday, however weekends can sometimes be arranged with prior notice.[/vc_column_text][/toggle][toggle color=”Default” title=”DOES SOMEONE NEED TO BE AT THE ADDRESS FOR KEYS AND PAYMENT?”][vc_column_text]Yes, someone will need to be there with the car keys, as well as for a signature of satisfaction and payment.[/vc_column_text][/toggle][toggle color=”Default” title=”HOW CAN I PAY?”][vc_column_text]We accept all major credit/debit cards and cash. Please retain the invoice for proof of purchase. All cards incur a small 2% card handling fee.[/vc_column_text][/toggle][toggle color=”Default” title=”SHOULD I RECEIVE A RECEIPT/INVOICE?”][vc_column_text]Yes, please retain this as it is your only proof of purchase.[/vc_column_text][/toggle][toggle color=”Default” title=”DO YOU GUARANTEE YOUR WORK?”][vc_column_text]Yes, all repairs are guaranteed for 12 months. Please note production of your receipt/invoice is required.[/vc_column_text][/toggle][/toggles][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#e5e5e5″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”60″ bottom_padding=”60″ overlay_strength=”0.3″ shape_divider_position=”bottom”][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”2/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][vc_column_text]

We do great work!

[/vc_column_text][vc_raw_html css=”.vc_custom_1534203289494{margin-top: 40px !important;}”]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[/vc_raw_html][/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” width=”1/6″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”][/vc_column][/vc_row]